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How to Open Your M&A Growth Chapter, Confluence, Pittsburgh, PA

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Pittsburgh, PA — When it comes to building firms, there is frequently a critical juncture where a stubbornly adolescent company arrives at a bold and inescapable conclusion: It’s time to change lunch tables.

And so it is with Confluence, a 200-employee firm that for most of its entire 22 years dined with the buttoned-up minions of BPO (business process outsourcing) — a distinctly 20-century crew whose native dialect appears rooted more in the technology verbiage of H. Ross Perot than in that of Steve Jobs.

For Confluence, the change has meant fully embracing the vision behind cloud computing (a cool kids table if ever there were one) and striving for new revenues outside its historic path of organic growth.

“The next big thing for us is an acquisition, and we are actively pursuing a few candidates right now. Hopefully, you’ll hear from us by the end of the year, and we’d like to do another one next year,” says James “Skip” Smith, chief operating officer of the firm, which boasts of having 40 percent of the leading investment management houses as clients. More.

July 2nd

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