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What strategic insights can be gleaned at the intersection of finance and operations? Join us as Christina Kite shares her CFO mind-set and explains how organizational change is today driven by finance leaders armed with operational insight.
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Driving Change: The Ah-Hah Moment
The following is an edited abstract from the CFO Thought Leader podcast featuring Christina Kite, SVP of Susquehanna Bank, and Jack Sweeney, co-host of CFO Thought Leader.
KITE: When I went to the Federal Reserve, it was a very prestigious organization and one that in many cases certainly implemented change but not at any rapid pace. We had never outsourced any functions within the Federal Reserve Bank of New York in terms of some of the back office areas and we were looking at an area of food servicing that we really felt to provide higher quality of food for our employees and in many cases to reduce the cost of that that we’re continuing to escalate. We really needed to look it up sourcing the function. So my aha moment came, this was something that we had tried to do for a couple of years prior to my arrival and so I went out and I interviewed every single one of the executive members of our senior management team at the Feds and asked them what they felt, were the resistance to really outsourcing this function, what would it take for us to get them to yes?
And what we found out, and I think this is really important for any finance individual, that oftentimes you have to have a business case, there’s no doubt about that. But oftentimes it’s not about just the business case.
Interview Links:
Susquehanna Bank
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