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When CEO Mary Miller joined her husband Tony’s janitorial services company 20 years ago, the firm’s employee turnover rate was 360 percent. By accepting the notion that no one wants to be a janitor forever, Miller says, she and her husband began to consider how their firm, JANCOA, could motivate its employees to think of work as more than just a paycheck. Join us, as Mary retraces the steps that empowered JANCOA to open a new chapter of growth.
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Growth: The Ah-Hah Moment
“We’ve helped over 80 families buy homes and many of them were first generation homeowners. We would go to their closings with balloons and cakes and have celebrations and these title companies would look at us and ask us, ‘What are you doing?’ We’re celebrating that these people bought a home. They thought we were absolutely insane.”
MMTL: Did word start to get out that Jancoa is a unique company to work for, one where many employees might want to move to?
MILLER: Absolutely. We have a very strong referral program since we started it back then around 1998 among our employees. We have a referral program and 58% of our employees come from our current employees and 17% of our employees come from previous employees who used to work for us and have moved on to other jobs, higher paying jobs, but they still refer them back to us as a great place to start.
Interview Links:
Mary’s Site
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