How to Make Talent Your Firm’s Growth Accelerant, JANCOA of Cincinnati, Ohio

Cincinnati, OH — When Mary Miller joined her husband Tony’s janitorial services company 20 years ago, the firm’s employee turnover rate was 360 percent. By accepting the notion that no one wants to be a janitor forever, Miller says, she and her husband began to consider how their firm, JANCOA, could motivate its employees to think of work as more than just a paycheck.

JANCOA’s solution was what has become known as “The Dream Manager,” an ongoing program that inspires employees to identify and ultimately pursue their personal dreams.

Today, the annual turnover rate is down to double digits, while JANCOA’s sales have gone from $3 million to $11 million. We recently caught up with Miller and asked her a few questions about JANCOA’s unusual growth path. More.