Every week for the past seven or eight years, Facebook has had internal question-and-answer sessions in which employees can pose questions to CEO Mark Zuckerberg on topics ranging from the social media site itself to the direction of the company. On Thursday, for the first time, Facebook opened up the event to the public, holding […]

Last April, two dozen executives inside the Federal Reserve’s Philadelphia branch faced an unusual challenge. The problem did not involve risky mortgages or undercapitalized banks but foam noodles, cardboard bricks and cylinders. And the task was not to prevent the next financial crisis but to engage in what is typically preschool play: designing and constructing […]

Customer loyalty is the holy grail of business. No wonder, then, that with new technology, programs designed to retain customers and encourage repeat buying have exploded around the world in recent years. From Mumbai to Melbourne, hotels, airlines, rental cars, credit cards, grocery stores, pharmacies, movie theaters, coffee shops, department stores and gas stations inundate […]

We have the easiest time telling the people close to us why our company is unique, why our work is amazing, and why more people should know about all the insanely cool things we’re doing. But when we try to formalize that in any way—developing website copy, writing a speech, or creating a company presentation—we […]